AODA Accessibility Plan

Accessibility Plan and Policies for SapientRazorfish, a division of Nurun Inc/Sapient Canada Inc (hereinafter referred to as SapientRazorfish).

This Policy and Multi-Year Accessibility Plan outlines the policies and actions that SapientRazorfish will put in place in Ontario to improve opportunities for people with disabilities. This Policy and Plan will be updated on an ongoing basis where appropriate, and at least once every five years.

Our Commitment

SapientRazorfish is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act.

Accessible Emergency Information

SapientRazorfish is committed to providing the customers and clients with publicly available emergency information in an accessible way, upon request. We will also provide employees with disabilities with individualized emergency response information when necessary.

Training

SapientRazorfish will provide training to employees, volunteers, and other staff members on Ontario’s accessibility laws, on the requirements of the Integrated Accessibility Standards Regulation, and on the Human Rights Code as it relates to people with disabilities.

Training will be provided in a way that best suits the duties of employees, volunteers, and other staff members.

SapientRazorfish will take the following steps to ensure employees are provided with the training needed to meet Ontario’s accessibility laws:

  • Train all new employees during orientation;
  • Train all current employees;
  • Train all persons who provide goods, services, or facilities on behalf of the Company;
  • Seek out best practices in order to deliver the most effective ongoing training;
  • Maintain records of the training provided, including dates of delivery and the number of individuals to whom training is provided; and
  • Provide training when changes are made to the Accessibility Policy.

Information and Communication

SapientRazorfish is committed to meeting the communication needs of people with disabilities. We will consult with people with disabilities to determine their information and communication needs.

SapientRazorfish will take proactive steps to ensure that its feedback processes are accessible to people with disabilities, upon request.

SapientRazorfish will take appropriate steps to ensure that it offers accessible formats and communication supports to people with disabilities upon request, and in a timely manner. SapientRazorfish will notify the public of the availability of such formats and supports, and provide guidelines on how formats and supports may be requested.

All new or substantially refreshed websites and content on those sites will conform with WCAG 2.0 Level A.

Employment Standards

SapientRazorfish, a division of Nurun Inc./Sapient Canada Inc., is committed to fair and accessible employment practices. SapientRazorfish will take the following steps to notify the public and employees that, when requested, SapientRazorfish will accommodate people with disabilities during the recruitment and assessment processes, and when people are hired.

Recruitment

  • SapientRazorfish will notify its employees and the public, on all job postings, about the availability of accommodation for applicants with disabilities during the recruitment process.
  • SapientRazorfish will notify job applicants when they are selected to participate in the assessment portion of selection process that accommodations are available, upon request; and
  • When presenting offers of employment, SapientRazorfish will notify successful applicants of the company’s accessibility policies for accommodating employees with disabilities.

Employment

SapientRazorfish will take appropriate steps to develop and put in place a process for creating individual performance management plans, career development plans, and accommodation plans for employees with disabilities, as well as return-to-work policies for employees that have been absent due to a disability.

SapientRazorfish will provide accessible formats and communication supports to employees with disabilities, with information required in order to perform the employee’s job and for information that is generally available to employees in the workplace.

For More Information

For more information on this Accessibility Policy and Multi-Year Plan, or to request accessible formats of this document or communication supports, please contact our Human Resources Department:

Spadina Ave. Office:

Phone: (416) 591-6000

Email: Toronto@razorfish.com

In Person/Mail: 96 Spadina Avenue, 9th Floor | Toronto, ON |M5V 2J6

 

Peter St. Office:

Phone: (647) 826-5414

Email: AccessibilityFeedbackToronto@sapient.com

In Person/Mail: 134 Peter St, 12th Floor | Toronto, ON | M5V2H2

Accessibility Standards for Customer Service

The goal of the Accessibility for Ontarians with Disabilities Act, 2005 (the “Act”) is to create a more accessible Ontario, by identifying, and to the extent possible, preventing, and eliminating barriers experienced by persons with a disability. The Act requires employers to ensure that its policies, practices, and procedures are consistent with the core principles of dignity, equality of opportunity, integration, and independence.

SapientRazorfish, a division of Nurun Inc., is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for The Ontarians with Disabilities Act.

Accessibility Standards for Customer Service is primarily about removing attitudinal and systemic barriers. SapientRazorfish is committed to providing high quality service to all its clients including people with disabilities.

Communication

SapientRazorfish will communicate with people with disabilities in ways that take into account their disability.

Service Animals, Support Persons, and Assistive Services

SapientRazorfish welcomes people with disabilities and ensures that they can access our services. Service animals are allowed on the parts of our premises that are open to the public. The company is also committed to welcoming a person with a disability who is accompanied by a support person and will be allowed to have that person accompany them on our premises.

We will ensure that our staff is trained and familiar with various assistive devices we have on site or that we provide that may be used by customers with disabilities while accessing our goods or services.

Notice of temporary disruption

In the event of a planned or unexpected disruption to services or facilities for people with disabilities, SapientRazorfish will notify all persons promptly. A visibly posted notice will include information about the reason for the disruption, the anticipated length of time, and a description of alternative facilities or services, if available. The notice will be placed on the company’s intranet and throughout the office, where appropriate.

Training

SapientRazorfish will ensure that all employees, volunteers, and other staff members who deal with the public or other third parties on our behalf and people involved in the development of policies, plans, practices and procedures related to the provision of our goods and services, receive training in compliance with Accessibility of Ontarians with Disabilities Act, 2005.

Training will include:

  • Customer Service Standard policy;
  • policy related to Customer Service Standard;
  • How to interact and communicate with people with various types of disabilities;
  • the assistance of a service animal or a support person;
  • with providing goods or services to people with disabilities;
  • at to do if a person with a disability is having difficulty accessing SapientRazorfish, a division of Nurun Inc./Sapient Canada Inc’s services; and
  • Changes made to the Accessibility Standards for Customer Service.

Feedback Process

SapientRazorfish, a division of Nurun Inc./Sapient Canada Inc., welcomes feedback on our Accessibility policies and how we provide services for our clients and the public with disabilities. Anyone who wishes to provide feedback may do so in the following ways:

Spadina Ave. Office:

Phone: (416) 591-6000

Email: Toronto@razorfish.com

In Person/Mail: 96 Spadina Avenue, 9th Floor | Toronto, ON |M5V 2J6

 

Peter St. Office:

Phone: (647) 826-5414

Email: AccessibilityFeedbackToronto@sapient.com

In Person/Mail: 134 Peter St, 12th Floor | Toronto, ON | M5V2H2

 

All feedback will be directed to the company’s Human Resources department for review. Complaints and other feedback requiring a response will be addressed in a timely manner.

Modification to Policies

Company policies that do not respect and promote the dignity and independence of people with disabilities will be modified or removed.

Locations

46 Cities.
5 Continents.
1 Vision.