We live in an age where nearly everything is on demand. Which means today’s businesses must be ready to respond to and act on customer demands. No matter when, no matter where. We built our proprietary platform NUI, or Natural User Intelligence, to help you do just that. When you can enable better customer conversations and interactions across any device, platform, or brand touchpoint, you become a trusted resource — a status that is hard-won for your less connected competition.
Natural User Intelligence (NUI)
Among a myriad of customer wants and needs, one that’s frequently overlooked is simple understanding. Fortunately, our NUI Virtual Agents have the emotional intelligence to know where customers might have complex questions or needs. While NUI assists with a wide range of tasks — from shopping for complex products or services, to helping customers get the most from those purchases — it also integrates a voice and personality unique to your brand. It’s natural, conversational, and fun to use. But make no mistake: This isn’t about technology. It’s about making technology a seamless part of everyday life. In fact, NUI enables Live Agent Support, so there’s never a gap when FaceTime or shared screen interactions become necessary. When you can bond with your customers at every touchpoint, you’re building the kind of brand that becomes a household name.
NUI is technology agnostic, which means it’s designed to work with any NLP System, knowledge engine, or technology stack. This versatility ensures customers get the information and functionality they need. And it’s perfect for powering multiple customer channels from a centralized system. Among many touchpoints in the brand ecosystem, some of the more popular channels are:
- Google Home
- Facebook Messenger
- Amazon Echo
- AR/VR Headsets
- Retail Kiosks